The Pillow Menu: Because Luxury is Not One-Size Fits All

If you are anything like me, the first thing you do when you open the door to your hotel room is to sit down on the bed.  After the standard “bounciness” test of the mattress, I inspect the most important feature that will undoubtedly determine my comfort level that night—the pillows.

I have had one too many experiences with bad pillows in my life and this has developed into a near obsession about finding the perfect pillow on which to sleep.  It must not be too soft and contain just the right amount of firmness to gently cradle my neck in the side-sleeping position.

Have you ever been in an airport and seen a full-grown man in his best three-piece suit walking through the terminal carrying a full-size pillow?  I’ve seen it more times than I can count and, you know, I completely understand this man.  He is a connoisseur of pillows and understands that duplicating the perfect-pillow experience outside of one’s home is a difficult task.  So he brings his favorite pillow wherever he goes, ensuring his comfort and good night’s sleep in any location.

Behold the 5-star pillow menu.  At The Hermitage Hotel, we know that in order to provide the best service possible, the luxury we provide each guest must be uniquely tailored to fit each individual.   That’s why two years ago, I created and implemented the Hermitage Hotel Pillow Menu.

Here’s how it works.  Every one of our rooms comes standard with four extra-fluffy premium goose-down pillows and plush down comforter.   As the bellman drops off your luggage, he will point out your personal pillow menu—a list that lets you know that we have placed three other pillow options in the closet for your comfort:
•    Buckwheat:  this pillow is stuffed with hulls of buckwheat, a natural and renewable resource that provides excellent support of the head, neck and back because the hulls contour to the weight and shape of the body during sleep.
•    Latex foam: this pillow is recommended for our allergy-sensitive guests.  Latex foam pillows offer medium support and maintain a constant temperature all night long.
•    Memory foam: this pillow, another hypoallergenic option, is our firmest in the collection. It allows complete neck support, a popular option for side-sleepers.

The three options above are already in your room for you to test to find your favorite, but if we can better tailor your pillow experience, other options detailed on your menu that we will be happy to bring to you, free of charge, include:

•    Neck pillow
•    Reading pillow
•    Body pillow
•    Water pillow
•    Contour leg pillow

We’ve had amazing response to our pillow menu—some of our guests love their pillows so much, they purchase them at the time of checkout so they can continue the excellent rest they enjoyed while staying with us.

When you choose The Hermitage Hotel, you choose luxury, and, in turn, we believe it is our responsibility to customize that experience and ensure that we can do everything possible to make your experience comfortable.  It’s one of the reasons we are Tennessee’s only 5-star and 5-diamond rated property.  So, come experience the pillow menu for yourself—and let me know which pillow option you preferred!

Dee Patel

Rooms Executive
The Hermitage Hotel
231 Sixth Avenue North
Nashville, TN  37219

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