Monthly Archives: June 2009

Hermitage Hotel Named Among AAA’s Top Historic Hotels

AAA has ranked The Hermitage Hotel, the only Mobil Five-Star and AAA Five-Diamond hotel in Tennessee, among its top 10 historic hotels in North America. The list, which was created by polling AAA’s lodging inspectors for their favorites, includes a total of 41 hotels. The Hermitage is the only AAA Five-Diamond hotel to make the top 10.

“AAA inspectors rate more than 31,000 hotels a year, which means that a hotel has to really make a great impression to be remembered in a survey such as this one,” said Greg Sligh, general manager of The Hermitage Hotel. “It is an honor to be included among AAA’s top 10 historic hotels. We are very proud of this accomplishment.”

AAA’s top ten historical hotels include:
• The Hermitage Hotel, Nashville, Tenn., AAA Five-Diamond
• Boston Omni Parker House Hotel, Boston, Mass., AAA Three-Diamond
• Brown Palace Hotel and Spa, Denver, Colo., AAA Four-Diamond
• Casa Marina Resort, The Waldorf Astoria Collection, Key West, Fla., AAA Four-Diamond
• The Dearborn Inn, A Marriott Hotel, Dearborn, Mich., AAA Four-Diamond
• Grand Hotel, Mackinac Island, Mich., AAA Four-Diamond
• The Settlers Inn at Bingham Park, Hawley, Pa., AAA Four-Diamond
• Sir Francis Drake Hotel, San Francisco, Calif., AAA Three-Diamond
• West Baden Springs Hotel, West Baden Springs, Ind., AAA Four-Diamond
• The Wort Hotel, Jackson, Wyo., AAA Four-Diamond

For more details about these hotels and to view the full 41-hotel list, visit CLICK HERE.

AAA’s 65 full-time, professionally-trained inspectors visit and rate more than 31,000 lodgings in the United States, Canada, Mexico and the Caribbean per year. In order to be classified as historic, a property is typically more than 75 years of age and exhibits features of a historic nature with respect to architecture, design, furnishings, public record or acclaim. For more information, visit http://www.aaa.com.AAA

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Dog and Cat Days of Summer Contest – Win a FREE Pet Pampering Package

DogWhen Gene Autry checked into The Hermitage Hotel in 1941, it was a huge honor. Mr. Autry was one of the top celebrities of his day, but what made his visit even more special was that his horse, Champion, stayed right by his side – and even slept in a separate room in The Hermitage Hotel.

The Hermitage was Nashville’s first pet friendly hotel and it is still one of the few hotels that allows pets today. Do you want to pamper your pet? Tell us your favorite Fido or Fifi story and you could win you a free Pet Pampering Package, which includes a deluxe room, breakfast for two (humans), a special pet bed and pet amenity (specific to dogs or cats) and an item from our pet in-room dining menu.

To enter the contest, visit our Facebook page discussion board under the “Boxes” tab and select the topic, “Dog and Cat Days of Summer Contest.” (Here’s a direct link: http://tinyurl.com/lzqqzl ) Post your best pet story and you are automatically entered to win a Pet Pampering Package. Stories about all kinds of pets will be considered.

Want to really catch our eye? Include a link to a photo of your pet in your post!

Entries must be received by July 24. The winners will be announced July 28.

Warm Regards,
Janet Kurtz
Director of Sales & Marketing
The Hermitage Hotel
615-345-7120
jkurtz@thehermitagehotel.com

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Music City Lives Up to Its Name During CMA Music Festival

Summer is here, and every June, Nashvillians expect the return of two things: high temperatures and the CMA Music Festival. The heat and humidity has officially arrived. Now we’re just waiting for the festivities of Fan Fair to start.

In mid-June each year, Nashville celebrates country music through the CMA Music Festival. The four-day event lasts June 11 through 14 and features concerts by the top country artists of today and years past. (For more info, visit www.cmafest.com.)

Tomorrow, the streets will be filled with thousands of country music fans and more cowboy hats than you you’ve ever seen in one place. There is always a sense of excitement downtown during the CMA Music Festival, but for us, the most exciting part of the event is that our hotel is always full of out-of-town guests.

There are many reasons why Nashville visitors chose to stay at The Hermitage Hotel. It might be our reputation as the most luxurious hotel in Nashville or the fact that The Hermitage is often considered a vacation destination itself. Or it could be that we have the perfect location for the CMA Festival – within walking distance of all the concert venues, but still away from the crowds and noise if you need a break. But, perhaps it is because you just never know who you will see at The Hermitage Hotel.

A sampling of country stars that have stayed at The Hermitage includes Waylan Jennings, Randy Travis, Diamond Rio, Reba McIntyre, Chet Atkins, Glen Campbell, The Dixie Chicks, The Gatlin Brothers, John Michael Montgomery, The Judds, Tanya Tucker and Conway Twitty. And you never know who will be dining in The Capitol Grille.

So whether you are country music’s biggest star or country music’s biggest fan, we look forward to having you as our guest during Music City’s most exciting time of the year.

Janet Kurtz, Director of Sales and Marketing

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Best NASHVILLE Vacation Memory Contest Winners

Romantic weekends, family fun, the great American road trip and, of course, incredible concerts – We want to thank everyone who submitted a story for our Best NASHVILLE Vacation Memory Contest. After reading the entries multiple times, we have decided on the five winners of a free two-night stay at The Hermitage Hotel. We hope your free stay with us will be the start of more unforgettable memories in Music City, USA.

The winners of our Best NASHVILLE Vacation Memory Contest are:
Lesa Varie (Facebook post #3)
Ross G. Rylance (Facebook post #9)
Lyn Harris (Facebook post #11)
Jake Mall (Facebook post #19)
Richard Boe (Facebook post #20)

To read all the contest entries, including the winning stories, visit http://tinyurl.com/oo8x79.

If you are winner, please claim your prize by e-mailing me at jkurtz@thehermitagehotel.com within the next five days.

Warm Regards,
Janet Kurtz
Director of Sales & Marketing
The Hermitage Hotel
615-345-7120
jkurtz@thehermitagehotel.com

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What It Takes To Earn Five Diamonds

Bathroom - 1It was less than nine months after the completion of our $17 million renovation that the Hermitage Hotel received the prestigious AAA Five-Diamond rating. Since 2003, The Hermitage has been among the very few hotels – just .27 percent of the 60,000 AAA-rated lodgings in the United States, Canada, Mexico and the Caribbean – to proudly bear the highest honor a hotel in North America can achieve.

From time to time, guests ask me what it takes for a hotel to earn the five-diamond rating. The short answer is this, “It takes a hotel experience like none other.” But since you have a moment, I’ll give you the longer answer.

After a hotel meets AAA requirements for comfort, cleanliness and hospitality, it is rated on a scale of one to five diamonds, describing the level of complexity in service, décor and amenities — from simple to luxurious. Lodgings receive their annual ratings from one of AAA’s 65 full-time, highly trained evaluators. All evaluations are unannounced to ensure that AAA professionals experience a hotel just as a consumer would.

AAA’s evaluation criteria are rigorous to say the least. The main categories of inspection are the hotel’s exterior, public areas (including breakfast area, restaurant and dining facilities, recreational facilities, shops and lobby), guestrooms, guestroom amenities and bathrooms. Within each category are many sub-categories of inspection with corresponding requirements for each diamond rating.

I’ll spare your time by not listing the strict requirements of each sub-category that a hotel must meet to receive the five-diamond rating. (However, if you would like to know the specifics, CLICK HERE.) But I can sum up the five-diamond level by saying it requires going beyond the highly elite, narrowly defined requirements of the four-diamond rating to a level that can often only be defined as stunning, of unique design or of outstanding elegance.

While AAA describes its five-diamond rating as, “North America’s most coveted symbol of excellence in the hospitality industry,” it is our norm that we strive to deliver and exceed for our guests day after day.

Since the best is our standard, we need a new challenge. If only there was a six-diamond rating…

Greg Sligh, Managing Director of The Hermitage Hotel

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